Appointments

Urgent appointments

To request an urgent appointment for today or tomorrow, Monday to Friday:

• use our online appointment request form
• phone us on 020 7946 0958
• visit the surgery and speak with a receptionist

When you get in touch, we will ask what you need help with. We use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments

To request a routine appointment:

• use our online appointment request form
• phone us on 020 7946 0958
• visit the surgery and speak with a receptionist
• use your NHS account, through the NHS App or the NHS website, to book a screening test or vaccination

Your appointment

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call, text or email can be more flexible and often mean you get help sooner.

Cancelling or changing an appointment

To cancel or change your appointment:

• use your NHS account, through the NHS App or the NHS website
• phone us on 020 7946 0958
• reply CANCEL to your appointment reminder text message

Please let us know as early as you can. We can then offer the appointment to another patient.

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

• if there is a specific doctor, nurse or other health professional you would prefer to see
• if you would prefer to consult by phone, face to face, by video call, or by text or email
• if you need an interpreter
• if you have any other access or communication needs

Home visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it helps if you phone the practice as soon after 8am as possible.